English Coffee Traders Returns And Refunds

Invoice queries

Invoice queries must be brought to the attention of the Company within 14 days of invoice date in writing. After this
time all invoice are deemed to be accepted in full.

Damage, loss in transit and shortages

The Company will, when the price quoted includes delivery, repair, replace or credit (at the Company’s discretion)
goods damaged in transit, provided that the Company receives written notice of such damage within three days of
delivery. Goods should be checked upon receipt against the delivery note or invoice with the goods and if received in
a damaged or unsatisfactory condition must be signed for as such. No credit will be given for goods signed for “in
good condition” or “unexamined”. Shortages must also be notified to the Company in writing within three days of
receipt, failing which no liability will be accepted. Non-delivery of goods must be reported in writing to the Company
within three days of receipt of invoice or advise of despatch, whichever is the earlier. No claim will be accepted for
damages reported unless the goods are signed for as “not received in good condition” or similar wording.

Returns and cancellations

Goods correctly supplied may not be returned without written agreement. Goods may only be returned against the
Company’s Collection Note and must be accompanied by full details stating the invoice number and date together
with the reason for return. Faulty goods may be replaced or credited at the Company’s discretion, however in the
event of a credit, will be credited at the price paid only if the manufacturer agrees to credit and if the goods are
genuinely faulty. Non-faulty goods will be returned to the customer and a handling charge will be made. The Company
will not accept for return any item that has been supplied to special requirements including any perishable products
under any circumstances and in other instances a re-stocking charge will be imposed. The Company may charge a
handling charge of up to 100% plus costs for any returned or cancelled goods.

Warranty

The Company’s liability shall be limited to giving the customer the benefit of any guarantee given to the Company by
its suppliers. The Company will not be responsible for damage caused by misuse, neglect, abuse, scale related
problems, incorrect installation or electrical spikes or fluctuations in water supply. Any coffee machines which are
fitted with an internal pump head should never be run dry. We shall not be liable for any claim arising out of state of
or condition or quality of the equipment or any consequential damages including loss of earnings or profits suffered
by you if the equipment is or becomes unusable. If your machine or associated pipework leaks we are not liable for
consequential damages or damage to property. Your insurance should cover this. The warranty shall cease
immediately if:- a) The equipment is modified or added to in any way not previously agreed with the Company in
writing. b) The instructions contained in the operators’ manual are not complied with. c) The machine is serviced,
relocated or maintained by anybody other than the Company in during the terms of the parts and labour warranty
purchased with the machine. Any call-outs for engineering covered under the labour warranty need to be approved
and arranged prior in writing by the Company.